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Watrous Animal Hospital

707 4th Ave. E.
P.O. Box 1380
Watrous, Saskatchewan
S0K 4T0 Canada
Fax: 306.946.3605
Phone: 306.946.3657
Click here for Map

Hours of Operation

Monday to Friday
8am-12pm, 1pm-5pm

Client Satisfaction Survey

General

How long have you been a client of Watrous Animal Hospital?*

Less than 6 months
6 months to 2 years
More than 2 years

How did you first hear about us?*

Word of Mouth
Referral:
Phonebook
Newspaper
Website
Facebook
Storefront
Other:

What are the most important aspects of your veterinary visit? Please Select 4*

Hours of operation
Walk-in Appointments
That I be seen promptly
The hospital staff are friendly and courteous
Hospital staff really care about my pets
The length of time spent with the vet
The vet listens to what I have to say
The veterinarian explains any problems & treatments clearly
Good value for my money
Other:

Please check box if you were satisfied with the following*

The length of time spent in reception
Your veterinary consultation and exam
The way my pet was handled
The cleanliness of the hospital
The quality of care received for money spent
My overall experience on last visit

Comments:


Reception

When I call with a question, I:*

Get a busy signal
Get put on hold
Get the response I am looking for
Other:

The front desk staff:*

Greets me and my pet
Are welcoming and courteous
Are helpful and concerned about my pet
Are knowledgable about hospital service and policies
Are able to answer my questions

Comments:


The wait time to see a receptionist was: *

Shorter than expected
Reasonable
Longer than expected
Much longer than expected

Comments:


The wait time to see a veterinarian was: *

Shorter than expected
Reasonable
Longer than expected
Much longer than expected

Comments:


How long was your wait to see a veterinarian?*

0-5 minutes
5-20 minutes
20-40 minutes
Longer than 40 minutes

Did you feel the staff went out of their way to make you and your pet feel welcome?*

Yes
No

If you have a specific example, please share:


Our Doctors

Were you able to see the doctor of your choice?*

Yes
No

If no, why not?


Did you feel the doctor spent an appropriate amount of time with you?*

Yes
No

Comments:


Please check where appropriate. My veterinarian:*

Was compassionate and courteous
Listened to my concerns and questions
Explained things clearly and completely
Spent a sufficient amount of time with me discussing my pet's condition
Answered all my questions in a way that I easily understood

Comments:


How would you describe the demeanor of your veterinarian?:*



Comment Section

Overall, how satisfied were you with your last visit?*

Very satisfied
Satisfied
Neutral
Dissatisfied
Very dissatisfied

Comments:


Would you recommend this clinic to a friend?*

Yes
No

What aspects of your visit were really great?:*



What aspects of your visit could be improved?:*



Please give one suggestion on how to improve your visit for next time:*



Would you like to remain anonymous?*

Yes
No

If no please enter your name: